Most toxic and demoralizing experience of my career - Account Manager ROI DNA Employee Review

Looks can be deceiving: behind the CEO's charisma and vision lies a chaotic and listless operation. The CEO is 100% focused on sales and therefore disconnected to the actual operations and sustainability of the agency. This leaves agency employees feeling burned out, exhausted, and unable to execute on the promises that the CEO makes when bringing in new clients. Lack of proper onboarding and training makes this problem even worse, since experienced talent is always leaving for the door as new hires come in. This dynamic creates a churn factory: employees frequently leaving and clients constantly giving their 90 day notices because they're not getting the service that they were promised., either because teams are burnt out and over-worked OR internal chaos and politics prevents the work from happening in the first place. With 100% focus on sales, there isn't much thought to adequately resourcing teams and clients for success. With little to no direction from the top, a blame culture emeges. people who surface issues are blamed instead of execs realizing their own inadequacies and doing something about it. blame and exhaustion creates toxicity. At ROI DNA, the word for "accountability" is "throat to choke." That phrase is used constantly by executives on down. As a survivor of abuse, words like that amidst a toxic culture made me cry every day after work. Yes, HR was notified multiple times, yet didn't do anything or care. Getting laid off was a happy day for me. I feel so much better now that I don't work here.