Pros
worked in 4-5 outlets (top performing ones) across SGR/KL so I've really got a gist of the working culture. met bunch of cool people that can vibe with and can help each other out. so far all store supervisors are all really great but so far only met one area manager that was attentive, prompt and helpful,
events/ roadshows are leaning positive but they expect you reach 4-figure sales in a day for such low effort events (talking 1.5-2 years back). then complain us staff not pushing sales - but what else do you want us to do when theres no people coming/near the booth lmao
the unspoken rule seems to be everyone treats everybody with respect no matter the title/ job level, and as long as you return the same kindness to them you would be fine and away from work politics/ gossip
Cons
met a few unpleasant sales staff - no matter which outlet it is. racism is inevitable when the majority staff is of one race, but here to share on the ones who are legit a wolf in sheep's clothing; perhaps my headline best explains it. bcoz of commission all staff are competing for sales. start to chop "this my customer" "oh i answered their question earlier so automatically means my customer" list goes on and on. yall might think during more slow sales period things like this would happen, but tbh it happens all the time! especially during our busiest days/ "hot" outlets like some mall beside the twin towers. then no one would help you even just to pass a pen cause they're so obsessed and hung up on clicking that final checkout button to guarantee their sales.
this behaviour i've seen only comes from their full time staffs. and yet, those are the same people who somehow conveniently choose to step away from a sale the moment it becomes a “difficult” customer. the whole culture shifts when it comes to commission, not to mention those staff that can sweet talk (always male staff) their way so they always chop those rich tai tai that comes once in a while and buys in bulk. cant even imagine what retail culture must be like in fine goods, tech or related industries.
also ever since the revamp/ add on stuff the stores super bright = super hot and not well ventilated. even tho aircond is centralized, still no empathy from management towards employees standing all day with no care for their comfort. overall rpg's retail space quite mid la