Pros
16 week paid training is good and resourceful with great pay starting out, room for advancement, it's a job with the county so you just need to pass the 9-month probation to move to different departments. Helping your community. Hybrid work so you get to work from home 3 days and in-person 2 days. Eventually you can start working 4-10 shifts so it's nice.
Cons
After you're done with training, they make you and your group slowly start to work from 25% workload to the 100% workload this can be a pro but after even 50% you feel overwhelmed. Some supervisors are supportive, some dont care about you. Some micro-manage so it'll very depend on your support system starting out. There are a lot of groups and cliques in this department. lots of drama between the leads and you can see they play favoritism and look down on new hires if you are too slow or ask too many questions (even if they encourage it). Lots of cases that you will fall behind and start to feel overwhelm where you dont take breaks even if they require you to. Oh, i almost forgot, you will be on phones starting out and feel like a call center where angry people wait their turn for their help over 1 hour queue and you have to deal with that due to short staff and them mostly making newbies do calls.