Too many petty rules and no growing opportunities at call center for FedEx - Senior Customer Service Representative Randstad US Employee Review

2.0
10 Jul 2013
Recommend
CEO approval
Business outlook

Pros

There are no graveyard schedules. The daily metrics and QA (quality assurance) are expected to be easily attainable when you work hard. Work for this company as a last resort.

Cons

This company is still growing. The six years I worked before Spherion then Randstad The company had a contract with FedEx call center. The recruiting company offers a fixed schedule. Compensation per hour for Customer service representatives is not the best. Turnover is high. ex employees leave after years for no commissions and no opportunities to advance,

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5.0
24 Jun 2026
Recommend
CEO approval
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Pros

Great salary and benefits Supportive team

Cons

Clients can be difficult to work for

4.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You get to pick your own hours

Cons

12 hour shifts and 6 hour shifts for part time poolers

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