Pros
Decent starting pay, good benefits, mostly good co-workers
Cons
There is a lot more to write here. I'll be brief though. You are treated like a second class citizen. You are picked apart for the smallest error. Even ones that created no problems. Almost like "dotting i's and crossing t's" They write you up for every infraction to build ammunition to fire you ANY time they want. I have taken more abuse there then any job I have ever had. No matter how hard you work, they hold raises back until you jump through hoops. And then usually not. The management and supervisors are sneaks. Not a great quality. When you truly try to help someone, especially the elderly on medical alarms, you get written up for going above and beyond. They want you to lose the call as fast as possible, even when you can help someone. You are treated like a child, and watched like a hawk. Very two faced. They have their favorites, and everyone else can run past them in flames and they would not waste a glass of water on you. The bonuses people on here talk about are almost IMPOSSIBLE to reach. Very few people see them