This company is NOT made out to be what they advertise it as. This company has changed so much in the last two years that the current overall review is far from accurate. (as you can see from recent reviews). The job is now easier than ever so now new operators don't make as many mistakes but the ones who have been there are still riddled with outdated errors. They try and use the new "Flashy" building as a selling point but don't mention that your alarm will be waiting 5+ minutes when we're busy. Too much micromanaging, you're not a person but rather a series of numbers and scores. You are required to memorize SOOOO much information and when you ask a supervisor for help they will tell you the answer then joke about it to your peers later. Somethings management makes you do certain things that are completely idiotic but they are not the ones who have to relay this info to customers so its easy for them to tell you to do it. Quality assurance pulls 4 calls/alarms a month and they absolutely nitpick every little detail and have no remorse knowing that whatever score you get determines your position in the company. You are stuck at a desk for 6.5 hrs a day but you do have the option to stand (hopefully you're shorter than 5'6 or else it's too short at the max height). The companies you monitor for are sometimes scam artists who prey off of disabled and elderly people who constantly complain to you about it but Rapid Response Monitoring DOES NOT CARE. The only time you hear from management is when something is wrong and they couldn't name 30% of the operations department. Sometimes you will have to wait 30 minutes to take a break and if you don't accept it in the 2-minute frame well I guess you're not going on that break. But if you need to use the bathroom there is always a pass available for that, but that's all recorded and monitored. Oh yeah, and they love to lie to your face to hide flaws in the company.
