Pros
I have worked for Raynor Services for over eight years. I have seen this company grow not only in size, but in benefits for all employees, which is a real plus in this day of dwindling concern for employees who are just a number. Medical insurance, as well as dental and vision are available to all. You are provided with a Flex Card at the beginning of each medical insurance renewal year to cover your deductible for the year. (I don't know any employer who does that for their employees.) After 1 year of employment, you are given the opportunity to sign up for the 401K plan. Vacation time increases each year until you meet the maximum - up to 3 weeks. A few times a year, the owners will have someone come in to cook all of us breakfast, which is like a morning feast. Once a year we have a company event, where we may be bowling, driving around an inside track, going on a shopping spree or just having a cozy dinner together. The owners really do care about their employees. You always have the opportunity to improve in your skills and grow with the business. They will send you to training at their expense to improve not only your skills, but also learn new ones. It is family owned operation, which has the atmosphere of a real family. We not only work together, but we laugh together, we eat together and, even cry together in support of our fellow employees, who may be having a rough day. We make popcorn everyday and plan a potluck lunch when we get in the mood. You may even get flowers delivered to your desk for no other reason than to say that the owners appreciate your work.
Cons
Raynor Services is a service company; therefore, we do try to put our customers first. This may entail answering the emergency phone or going out on an emergency call, when it is your turn to be on call. Depending upon your position, this may be one week out of the month or one week every two months. However, every employee is compensated for their time not only in payroll but also with incentive money for the week and bonus money for each call that is run. This is clearly outlined in the interview process, so there are no surprises when it is your turn to be on call. We all wear many hats and do multiple jobs. If you don't like learning new things, then this would not be the job for you. Again, being a service company requires that we make sure our customers are safe and happy to the best of our ability. Sometimes this means a technician may need to work overtime to make sure our customer is not left without electricity, heat or air conditioning. We certainly couldn't leave our customer in the lurch, just because it is 5:00. The owners spend a lot of time and money on having everything you need to do the best job you can. This requires training and attention to detail everyday without exception. So, if you don't like following the guidelines for each and every call, or you don't feel the need to fill out a timesheet, but expect to get paid, then this would not be the job for you.
