Discouraging Journey through inexperienced middle management - Customer Service Representative ReSource Pro Employee Review

1.0
4 May 2020
Recommend
CEO approval
Business outlook

Pros

Benefits Few friends Multiple clients

Cons

Clique mentality “Cool kids” Low pay Childish games China dominates US culture No chance for advancement unless you “ sell out”

avatar
ReSource Pro Response
6y
Thank you for taking time to leave a review. I’m sorry to hear you had a one-star experience with us. The cons you described are not consistent with our culture or values. Teamwork and respectful collaboration are core to our success and if you experienced otherwise, we’d like to learn more. If you have additional feedback to share, please reach out to a Talent Acquisition and Engagement team member to share more. Wishing you all the best in your new endeavor!

Explore other reviews about ReSource Pro

5.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

-Great onboarding experience -Good work-life balance -Supportive teams -Good infrastructure

Cons

None. So far, so good.

avatar
ReSource Pro Response
8mo
Thank you for sharing such a positive review. Our objective is to uphold this great culture of our organization. We look forward to continue working with you towards the success of ReSource Pro
3.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

- My manager was great - Lots of opportunity for growth due to smaller US team - Well known and respected company in the marketplace - SDU teams are great - Everyone generally positive and willing to help

Cons

- Barriers to closing sales (legal/contracts and proposals take weeks or more) - Onboarding is messy - Lots of turnover - Very unrealistic quota - Limited training on products - Frequent very early morning and very late night calls due to global team time difference - Commission caps on large deals - Geopolitical stuff limits China office use - AI/Insuretechs are changing the industry - You really need experience at an insurance agency as a producer or account manager to be successful

See reviews by: Helpful|Rating|Date|All