Pros
Decent compensation, great benefits. Nice to have weekends off, paid vacations and holidays. Free annuity and life insurance training and certification. Insurance benefits are nice as well as 401k plan.
Cons
Telemarketing scripts, internal competition and favoritism, "core values" conflicted with the bottom line which is generate revenue, unrealistic expectations of how to achieve success. Company wants you to "do the right thing" for customers but sales pressure is pushing for just the opposite. No one wants to help the man in the lobby missing his teeth and waiting to talk about an account or a loan, or the woman sporting sweat pants and a faded t shirt with 4 kids running around the place but they jump up fast to help the man sporting a nice neck tie or Ralph Lauren. Days went by where I was on auto pilot and not "enjoying life" (another core value) because I'm assisting the woman with 5 kids who wants her overdraft fees refunded while others are on the phone making calls to priority customers and booking loans. Branches are filled with drama and catty behavior behind the teller lines. Really, the decent pay and incentives were hardly worth living a lie everyday playing the corporate robot.