Save yourself Time, stress and anxiety and don’t apply - Team Lead Reliable Respiratory Employee Review

If you want to work for a company where you will feel under appreciated, under valued, under staffed and over worked then you belong with Reliable Respiratory. If you love Nepotism, never being acknowledged, asking for help and never getting it, being micromanaged, and being looked over for promotions no matter how hard you work. RR is the job for you!! Save yourself the time stress and anxiety and not apply to this company I worked for reliable respiratory for a little over 4 years and I happily gave my resignation recently. I was hired as a compliance specialist in 2017 (so pretty much a customer service representative). This was my first full time job straight out of college. All was well for the first year or so. Coworkers were great, had a great supervisor, patients were nice, work was fun. Then a family member got hired, and quickly advanced from customer service to supervisor to manager. Mind you I had to train said family member in the department and he became supervisor over me. Somewhat understandably so, he was a family member, whatever. He was one manager I had that actually saw potential in me and gave me a promotion to team lead. Over the course of my 4 years, I was encouraged to apply and interview for supervisor positions numerous times and was denied every time because I didn’t have “supervisor experience” The small family oriented company that I loved to work for grew , and grew fast. Faster than anyone in management could handle. Management is young and inexperienced. They do not promote within no matter how much experience, knowledge, value you have. IF you do get promoted it’s a huge secret. But yet if you’re not a favorite you have to apply and interview for a promotion rather than just getting promoted for hard work. And when these interviews happen, they’re a waste of time. They say they post jobs and do interviews to be fair but they already know whose getting the position. You will be undervalued and under appreciated. You get up to a 4% raise annually based of your review. You ask for a real raise and get denied even though the entire company got a raise besides you. The patients are horrible and management doesn’t care if a patient is yelling at you and calling you dumb, they expect you to still be nice and provide A1 customer service despite being treated like crap. You deny a patient service or say no, and then the manager just goes ahead and gives in anyways making you the bad guy. The staff to manager ratio is horrible, takes too long to get help from a higher up. Nepotism is unreal, if you’re not a favorite or a member of the family, you won’t get promoted or heard in anyway. Some representatives will make constant mistakes and don’t get reprimanded because they’re part of the family. You are constantly being micromanaged and watched over. The work load is unfair, and they make way too many changes within weeks of each other. All they care about it money and not their patients. Also we have been work from home since covid started and the entire year and a half I was using my PERSONAL laptop and cellphone which is a breech of HIPAA. During this pandemic everyone was WFH, with the exception of a few employees. They said WFH wasn’t permenant but Almost every single rep/ department never returned to the office. Only a handful of reps (myself included) were asked to go back in the office I am so happy to finally get out of this company and move on to a company where I WILL be appreciated and valued. I am proud of the employee I was and the employee I became and I will continue being the best version of myself without working at RR. When I gave my 2 week notice, one of the managers said to a fellow coworker “it’s a shame she’s leaving but I know she’s unhappy”. On my last day NONE of management came to say goodbye and give me well wishes. This just proved to me even further that I made the right decision to leave. I hope that with me leaving, they see how valuable I was.