2.0
24 Feb 2025
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Some nice people in a few operational areas, interested in quality service delivery
Cons
The National Client Managers carry a higher than average case load that includes both insurance and absence management solutions. The technology supporting the NCMs is old, with difficult to access & read systems that are not coordinated across life/disability and absence management. Leadership was unable to produce an org chart to assist with navigating client support.