2 Jun 2023
Remitly Response
3yThank you for taking the time to provide feedback on your experience at Remitly. We appreciate your acknowledgment of our company's mission and leadership's commitment to doing the right thing. Additionally, we're glad to hear that you've noticed positive improvements and found our developer tools to be amazing!
Regarding your concerns, we understand the importance of accommodations and creating an inclusive work environment. While we regret that you had a negative experience with HR's implementation of accommodations, we take your feedback seriously and will work towards improving and evaluating our processes to ensure top level support for employees requiring accommodations in the future.
It would also be great to understand more about what you refer to as accommodation, hence we would welcome your direct input where you can provide more context to hr@remitly.com.
As for the engineering culture, we value the autonomy and expertise of our engineers and encourage them to build innovative solutions. However, we also recognize the importance of collaboration and are continuously working to strike the right balance between building in-house and leveraging external resources.
Regarding promotions, we understand that perceptions of fairness can vary from person to person. We are committed to a merit-based system and ensuring that promotions are based on skills, performance, and potential. We appreciate your feedback and will continue to evaluate and refine our promotion processes to ensure they remain transparent and unbiased.
Regarding the change to a new insurance provider, we apologize if this transition had a negative impact on your experience. We strive to provide competitive and comprehensive benefits packages for our employees, and we are committed to adhering to all applicable regulations.
Thank you once again for sharing your feedback. Your insights are valuable and we wish you the best in your future endeavors and appreciate your time with us at Remitly.
Best regards,
Remitly