Such a fun place to work - Customer Success Manager Reputation Employee Review

5.0
4 Oct 2021
Recommend
CEO approval
Business outlook

Pros

People are amazing! The little lunch room is great. Job is great with great opportunity and commission structure.

Cons

The rigid 9-5 from the office, maybe with the pandemic there is more flexibility now.

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Reputation Response
4y
Thanks for this review! It's great to see how much you are enjoying Reputation! Yes, we are working hard to adapt to the current climate of transitioning from the pandemic.

Explore other reviews about Reputation

5.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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