Pros
Adequate training provided. 2 weeks of book-work and job shadowing, followed by 3 weeks of on-boarding or "grad school". Fair compensation, everyone is full-time with 40+ hours/week Floor supervisors are typically level-headed and are not difficult to work with. Pre-employment/Post Offer drug test not administered. Overtime offered often, especially during free-listening periods.
Cons
Upper management seems to relish in frequently reminding associates that they are at-will and that they will not hesitate to terminate people, with the word "term" becoming a shorthand. Employee handbook is extremely vague, and does not specify many of the policies and procedures generally followed on the floor, such as penalties for going over on breaks or lunches, 401k contributions, or corrective action that can cost an entire month's commission. Facilities are poorly maintained - floors often swept and restrooms generally maintained, but many ceiling lights are burned-out, ceiling tiles stained, carpet stained in multiple areas, and facilities have a certain unpleasant...smell or odor about them. At time to job offer, a paper was given, advertising wage at $8.5/hr, $5 commission per sale, + bonus/incentive. That is miles from the truth. Wage is $8.5/hr, but maximum commission on a regular sale is $0.75, up to $2.00 if aftermarket radio is sold. Total commission at the end of the month is referred to as "bonus" or "incentive". This commission is further divided into four smaller contributions: Quality (QA), Gross Conversion Rate (GCR), Credit Card Take Rate (CCTR), and Average Handle Time (AHT). Their respective values and goals are are QA - 21 cents if 90%+, GCR - 21 cents if 50%+, CCTR - 18 cents if 90%+, AHT - 15 cents if 400-468. These represent portions of the whole amount of $0.75 per sale. If any of the Key Performance Indicators (KPI's) are not at goal, they are not paid-out. Further, if any corrective action is administered, your forfeit your entire bonus for the given month. Gobs of information necessary to complete one's job is not found in any handbook or even on the Agent Account Center (or Knowledge Base), which is provided by SiriusXM as a reference tool, and is simply communicated by word of mouth. The trouble here is that often you can be penalized for things not noted in official policy as actionable or prohibited. With the exception of two men on the floor, all management in facility is female. All supervisors are black, with one hispanic woman. This leaves a bad taste in my mouth that this company many foster discrimination in management.