If you're looking for an unfair bonus structure with an impossible workload, you've come to the right place! - Senior Territory Manager Reynolds American Employee Review

1.0
16 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Company car, good 401k plan (until they inevitably take these things away as soon as possible)

Cons

You are not a manager of your territory anymore. All informed decision making has been eliminated. You are told what accounts to visit, how often to visit them, and exactly how to merchandise these outlets. Yet somehow, the new bonus structure is based on individual results, despite the fact you have no flexibility to make any changes to the plan to affect these results. You are also subject to moving targets (if your target is even available - we worked an entire month without a target, then had to accept our results against a target created retroactively). If you hit 79% of your goal, congratulations, you get paid nothing. You are also required to visit a minimum of 10 stores per day, which does not leave any time to address any issues or opportunities that arise without cutting corners somewhere else. The only way to do this job effectively without shortcuts would be to work from 8am - 9pm Monday thru Saturday. Taking vacation or having to attend a couple meetings or townhalls this month...guess you better hit 15 stores per day to make up for it.

avatar
Reynolds American Response
4y
Thank you for your review. Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

avatar
Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

1
See reviews by: Helpful|Rating|Date|All