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      Reynolds American

      Engaged employer

      Reynolds American reviews

      Read reviews and make an informed decision for you and your career - Senior Key Account Manager Reynolds American Employee Review

      2.0
      28 Jan 2022
      Senior key account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Like many others have said the company car, phone & internet allowance, 401k. Plenty of opportunity to move up in the company, gain skills, and work with iconic brands. BAT (parent company to Reynolds) wants to be #1 and they will throw down resources like no other to accomplish that. Overall, it was a great experience, except for the last year and a half.

      Cons

      New initiatives were communicated with very short lead time and lacked pertinent details needed to effectively sell in. BAT had made it such unenjoyable place to be with the constant changes, last minute requests, and overly complex pricing strategies. Customers had a hard time adapting, showing their frustrations as well. All the new brands launched during 2021 were sold to generate cash for the company with little regard for the impact to our retail partners. Work-life balance become extremely difficult to the point where the wins didn't feel satisfying anymore.

      avatar
      Reynolds American Response
      4y
      Thank you for your review. Hearing your perspective of the pros and cons helps us improve our processes and make the company a better place to work.

      Explore other reviews about Reynolds American

      5.0
      3 Apr 2026
      Intern
      Recommend
      CEO approval
      Business outlook

      Pros

      People were great, pay was great, they really wanted to help you learn and build professional skills

      Cons

      Ethics issues working for a company that makes harmful products

      avatar
      Reynolds American Response
      2mo
      We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
      1.0
      1 Jul 2026
      Senior territory manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Company car and free gas

      Cons

      1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

      1
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