A Company That Forgot Its Values - Senior Director Reynolds American Employee Review

2.0
27 Jun 2025
Recommend
CEO approval
Business outlook

Pros

In the past, this company was an exceptional place to grow a career. It offered strong development opportunities, global exposure, and a culture that valued performance and innovation. Compensation and benefits have traditionally been very competitive, which helped to attract and retain top talent. Many of my colleagues were talented, driven, and passionate about their work.

Cons

Unfortunately, in recent years, the company has moved away from its core values. Meritocracy has taken a back seat to favoritism, and strong performance is no longer consistently recognized or rewarded. Leadership lacks clear direction and accountability, and there’s a concerning tolerance for toxic behavior, including bullying—with little to no intervention. The culture, once a key strength, has weakened considerably, resulting in low morale and a lack of engagement.

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Reynolds American Response
11mo
We appreciate your honest review. We strive to provide our employees with an environment where each person feels heard. Hearing your perspective on the pros and cons helps us improve our processes and make the organization a better place to work.

Explore other reviews about Reynolds American

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, career opportunities, independent work

Cons

Too many priorities, it’s never enough.

1
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Reynolds American Response
2w
Thank you for your honest feedback. Insights like these help us continue to improve the experience for our Territory Managers and field teams.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

1
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