review - Sr Program Manager Ria Health Employee Review

Great team all aligned with the same mission and CEO was truly a good person.

I would say the only drawback was the stress we had to deliver immediately, the telehealth environment was unforgiving and it was a difficult task to create revenue.

Company is a good idea to help people with AUD

High turnover rate, which makes it difficult to maintain consistency and team stability. Processes and policies change frequently with little to no notice, and updates are not always communicated across departments, leading to confusion and inefficiencies. There is a heavy push from leadership, particularly the CEO, to prioritize sales. Enrolling insurance patients without providing cost estimates doesn’t make sense and often results in cancellations—especially for those with high deductibles. The systems used day-to-day are unreliable and frequently experience outages. When issues occur, resolution times can be slow, which significantly impacts productivity and the overall patient experience. Getting answers to questions can also take longer than expected, which adds to delays and frustration in daily workflows.