Pros
Many hard workers at the "line" level. Excellent benefits for those who are eligible. FOH employees almost always offer the level of customer service promised in the Credo and Mission.
Cons
I worked for the company for 12 years as I put myself through college, eventually obtaining a Master's Degree in Organizational Leadership. I often thought of my time at the RC during my college years. At the end of the day, I found the majority of management to be unappreciative of the efforts of the employees. I also found most managers EXTREMELY condescending to anyone in a "lower" position; this was especially true of most of the European managers. This was a hard pill to swallow as I became more educated than the majority of them. I left the job and have a few friends who remain there; I have yet to hear that much has changed. I will say my time provided and excellent learning experience; but sadly it was learning how I don't want to treat my employees now that I am a manager.