Good company, very bad management - Anonymous employee Ritz-Carlton Employee Review

Management that do not know how to properly manage employees. They act more like bosses than actual leaders. Leaders take full responsibility in case of mistakes and have the courage to find solutions to problems and do something about them. They do not even apply the real basic standards of the Ritz Carlton experience themselves so how could they teach of expect them from employees. They spend time speaking up to point out mistakes but never rave when employees do great. That says a lot about them. They do not have the balls to handle very difficult situations so they just let it be.