Expected more from the Ritz Carlton company - Anonymous employee Ritz-Carlton Employee Review

2.0
18 Jan 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Great benefits (health,vision,employee discounts) -Empowerment to immediately resolve guest issues

Cons

- Terrible hours, does not allow for work/life balance. - Compensation is low compared to competing hotels but expectations are still extremely high. - Culture and values are a facade and not lived up to. - Management not up to par. - Uniforms not up to par (I have seen multiple issues with sizes, tears, quality or even just not enough uniforms to go around.) -The company loves to talk about growth and improvement but is actually very difficult to move or achieve your goals for growth. - Company claims they care about their employees but its all about the numbers. - Employee dining is almost unbearable.

Explore other reviews about Ritz-Carlton

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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