Great overall experience, however I would not make a career out of it. - Front Desk Agent Ritz-Carlton Employee Review

4.0
9 Mar 2015
Recommend
CEO approval
Business outlook

Pros

The Ritz-Carlton is known for luxury and quality and it is rewarding to be part of creating that legacy for your guests to enjoy.

Cons

Perhaps the largest disappointment was the pay was flat for all hourly workers. What I mean by this is every position has a flat pay and regardless if you just started yesterday or if you've been doing this position for 20 years - you are making the same, exact amount. There are no merit raises - the only raises were cost of living raises so if there was a cost of living raise then everyone who did your same position would also be raised to that new level.

Explore other reviews about Ritz-Carlton

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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