"Ritz going above and beyond for customers, by breaking employees backs" - Pastry Cook Ritz-Carlton Employee Review

Terrible salty food in the employee cafeteria. You tell us to eat healthy then feed us greasy, fried foods and give us an option of a poor looking salad bar Employee satisfaction survey a joke: Managers tell you what to say, and how to say it or they will get in trouble. It's suppossed to be anynomous, but when there is 5 people in your department and you have to say which department you are in, how old you are and what your ehtnicity is, they know who you are. People are scared to answer truthfully so THEY DON'T! Meetings and Special events managers have no clue about food or what to call certain items. Sometimes they make up their own menu and don't give us a hint at what they are getting at. No help from senior management whatsoever. There is no pastry chef for more than a year now, we are understaffed and underheard. So we work 11-16 hours a day, sometimes 6 days a week while other departmentments are going home early. Also, they hire people with limited abilities and no skills and don't promote those who deserve it. No communication between departments. We are constantly missing BEOs, having to arrange our own transportation for the wedding cakes at our other property and making dessert for our other property whlie they are preparing it themselves (wasting time!) Working every holiday, ALL DAY LONG No bonuses for hourly employees