Forward Thinking/Fast Paced Company-Challenging Job - BDR RoadRunner Employee Review

5.0
29 Jan 2019
Recommend
CEO approval
Business outlook

Pros

I have worked at RoadRunner Recycling for over a year. The structure for being promoted in sales is achievable if you are willing to ask questions and work hard. The opportunity exists to be promoted to BDR II and Senior BDR (both non-management positions, but include base pay increase) based on hitting sales metrics, and attitude/work ethic. Also, all management in sales is promoted from within. These incentives really drove me to take pride in my work and continue to push for success. I will say, it was not easy, and there are still some days that are harder than others. Sales is an up and down roller coaster, but quite honestly, no job is perfect. At the end of the day, I do remember that I signed up for this. On days where I am not having the best day on the phones, my teammates and manager are there to help me build a new strategy for the day. Sales coaches keep it interesting by running contests for additional commission dollars, and we celebrate both big and small wins as a sales floor. Keep in mind that RoadRunner Recycling is a start-up. Start-up culture usually requires you to work until the job is done -- not simply putting in the bare minimum and expecting to be on target. Start-ups are fast paced and constantly changing. Be prepared to roll with the punches, and learn with the company as they go. I think it's awesome to be able to be a part of the changes that are implemented, and to be able to give my own constructive feedback directly to upper management. Our CEO has a clear vision for RoadRunner, and truly cares about the company. Working for a management team who puts their all into the company, helps make it easier for me to put my all into my job. The professional and personal friendships that I've made at RoadRunner are great. People are one of the biggest assets that RoadRunner has. I grew very close with my team, and am really thankful that we have such an awesome and progressive culture to foster these friendships.

Cons

Cold calling is a hard job. You get hung up on, you don't meet your goals some days, and you have to keep trying in order to turn your luck around. Some people truly are not cut out for this job, and that is perfectly okay, but the point of this job is to help you grow into a strong sales professional. Be ready to accept that with growth comes challenge. There were days where I simply didn't know what I was going to do in order to hit quota or book a meeting based on the way my calls were going for that hour. But, it is possible to change your path and figure the job out when you ask for help and take ownership of the process. Sometimes the job wears on you as a BDR, so I would highly encourage management to organize small group sales training once or twice a week so that people can keep their sales pitch/strategy fresh. Collaboration is a great way to teach new reps, and also beneficial to senior reps so that they do not grow stale in the position. While most of the people I've met at RoadRunner are awesome, sometimes people on the sales floor have unrealistic expectations about the company and what it should do for them. Sometimes there is a false sense of entitlement with hitting quota that I don't think is productive for success. If you want to succeed, go above and beyond your job description, and think outside of the box. If that isn't working for you, try a different way of doing your job. I enjoy learning and growing from observing other BDRs, but it's just not productive for anyone if there are a select few that continue to be negative instead of being professional and taking the necessary steps to make changes or seek help/give feedback appropriately.

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RoadRunner Response
7y
We greatly appreciate your thorough and thoughtful feedback on your experience at RoadRunner. We are fortunate to have leaders like you who are passionate about our mission and willing to embrace challenge. All of your feedback will be taken into consideration by our Sales leadership team. Training program enhancements have already begun, and you can expect further enhancement to those programs in the coming months as a part of our on-going pursuit of promoting personal and professional growth for our Business Development team. We encourage you to continue sharing your feedback and look forward to your continued growth as a valued member of our team. Sincerely, RoadRunner Recycling

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Cons

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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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