Hope You Have A Lot of Patience - Customer Service I Root Inc. Employee Review

3.0
8 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Somewhat easy to move up depending on the circumstances. They do offer a lot of job postings. I will admit the health insurance and PTO is great. They have also been great about letting us work from home during the pandemic.

Cons

Very short, half hour lunch. Ridiculous, I've never had a job that gave me half an hour for lunch, even when I was a teen working retail. Micromanaging is the word here, so I hope you like your every move watched. Your schedule will get changed without warning, meetings will be added to your calendar and magically it's your fault for not coming to them even if you didn't know about them a couple hours before. The customers for this company are the worst - not the company's fault, but it grates on you after a while getting yelled at and verbally abused every single day and they don't allow you to hang up unless the caller starts being really, really aggressive. You have to have a lot of patience not to break down. They'll also ding you for attendance no matter what the reason, if the family member is injured or if you are ill they still count it against you.

avatar
Root Inc. Response
4y
Thank you for taking the time to share your experience on Root’s Customer Support team. We appreciate all you do for our customers. Your review shows you’re currently at Root—we hope you’ll see improvements over time, and please feel welcome to be in touch with your manager or HRBP so that we can better support you.

Explore other reviews about Root Inc.

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

remote, anywhere in the world pays for license

Cons

no cons at the moment

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Root Inc. Response
2mo
We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.
1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, off on holidays, no weekends, and 9/5 schedule

Cons

Work load. Complex, siu, bodily injury and management are the main career paths. Not a lot of opportunities Because they only have personal auto.

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