Its a grind - Store Manager Ross Stores Employee Review

2.0
29 Dec 2021
Recommend
CEO approval
Business outlook

Pros

In my experience, if you are an opportunist there is lots of room to grow because of the turnover. Ive seen PT retail associates move to AS and then ASM within a year. And then from ASM to SM within another year. The work isnt difficult but its demanding.. its very basic. Get it out of the back, set it on the floor, and ring the customers up.

Cons

Its a constant grind. You feel like you have to be there 7 days a week. The trucks are unreliable. They tell you to schedule for 5 days and then send three trucks. Then you ha e to cut your team. Then they say to schedule for 4 trucks but send 6 and now you can't get people to work. Customers are the worst. They TRASH your store but then you are expected to keep it standing tall. Youre expected to attract and retain talent but don't pay to attract and retain anyone. Its a great "profitable" company, but its all about processes and NOT people.

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Ross Stores Response
4y
This is important feedback, thank you for making us aware. Many times the changes we make take time and a few versions before we get it right. Insights like this help us to adjust and make improvements for all Associates.

Explore other reviews about Ross Stores

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great boss Super helpful coworkers Easy shift

Cons

Nothing I can think of

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

All of my coworkers were wonderful. No high school drama. Boss was flexible and understanding, although he always liked it if you said you could work more hours. The employee discount is pretty awesome. The work wasn't bad and rude customers were rare.

Cons

There was pressure to come in even when you were sick. Pay wasn't the greatest; it usually stayed ahead of minimum wage, but by no means kept up with inflation. Visits from corporate often meant a new change in procedures that had been working and demands that were somewhat unreasonable given the constraints of the layout or number of employees available.

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