Pros
I was able to assist customers that needed service in emergency situations. I had a very good relationship with many of the technicians and could get them to help cover additional stops to service customers in need.
Cons
Company policy was to book as many customers as possible for same day service even though they knew it was impossible to service all of the customers. we were instructed to book jobs and then call customers after waiting up to 12 hours in some instances and try to reschedule for next day service. Management did not care how sick employees were, they demanded that I come in and work with a broken foot even though I had a doctors note to be off for 3 days. I was told by my immediate supervisor that I didn't need my foot to do my job. he didn't care that I was medicated and supposed to keep my foot elevated. Not to mention that I was in extreme pain, taking a narcotic pain medication and was dealing with nausea from the medication. After being hospitalized 18 months later with MRSA I was fired for missing too much work.....