Scam company run by husband and wife - Customer Service Representative Ruby Love Employee Review

1.0
7 Dec 2019
Recommend
CEO approval
Business outlook

Pros

No pros only giant cons.

Cons

This husband and wife duo scam people out of their hard earned money by selling cheap, badly made period underwear. The wife runs the front end and spends a fortune on deceptive advertising and the husband runs fulfillment from the back room. Products are garbage and customer service is a joke. They have thousands of online complaints most of which they ignore. Other complaints are answered by the customer service reps who hit a stock reply. All they want is your money and you’ll be lucky if you get any product in the mail let alone the one you ordered. And even then, it’ll be shoddy and won’t work to stop period leakage. They block Facebook comments and pay social media influencers to promote their garbage products. This place should be investigated and shut down.

Explore other reviews about Ruby Love

5.0
27 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I really enjoyed my time at Ruby Love. My favorite part of the job is the team bondings they held, the Halloween costume party was very fun. It made everyone a stronger and closer team

Cons

I don’t think I would change anything

1.0
25 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are two coffee places down the street for you to choose from! :)

Cons

Well other than the fact that this office does not have a coffee machine (I'm serious), the other reviews are fairly on-the-nose. Within my first week I discovered they had rebranded to hide an abysmal 1.4 star rating on Trustpilot as Panty Prop, and that they were not allowed to run ads on Google or Meta because they have high, unpaid standing balances. Some of the employees insist the product is PFAS-free (PFAS can cause ovarian cancer)... but no evidence was shared to ever support this notion. Upon departure they attempted to withhold my final check for nearly 2 weeks out of spite, and incriminated themselves for several... "creative" business practices, let's call them. I'm much happier at a legitimate job now that understands and appreciates my breadth of experience. This team was so uneducated that they were unable to appraise quality work and continued to throw money at any vendor who promised them a way out.

3
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