It was good until it wasn't - Drafter SCOPOS Hospitality Group Employee Review

I have had a great experience working at SCOPOS. The tight-knit and supportive team mentality is the backbone of the company's culture. As a small, family-owned business, the company encourages personal and professional growth through opportunities for advancement, as evidenced by my two promotions within five and a half years. The company's commitment to continuous improvement and innovation is appreciated. The company goes through the cycle of adopting new software and processes at least once a year. They also encourage anyone from each department to seek out the programs and technologies that will make their jobs better and/or easier. Those programs are almost always implemented. The company has been steadily growing through the years as the services they provide grow and departments expand. It's fun to see how all the different departments at SCOPOS interact and complement each other. There is a commercial kitchen attached to the main office space that hosts a lot of training and events. That means we get professionally prepared food for lunch! I also always admired that we would often meet new people who would come through that kitchen. The Principal has a growth mindset that motivates everyone within the company to strive for their best. I think that for me has been most important.

While the dynamic nature of the company can be seen as a strength, it may also pose challenges for those who struggle to adapt to frequent changes. Change will always happen there. I have seen the company go through many management styles, communication styles, and approaches to leadership. There have been instances where higher management could have addressed situations more effectively. The company has consistently demonstrated a willingness to learn and grow from such experiences. They are also always open to hearing from us about how to improve.

Nice holiday party at the end of the year for employees. Several lunch and learn opportunities which provide free lunches, as well as breakfast being provided on Tuesdays. Cool projects.

While I think this company has the potential to be great, there are several areas that need improvement. In my short time there I had seen several people come and go which was alarming. The workplace often felt very cliquey and I was always the outsider listening to people be two-faced. This just sets the foundation for a toxic workspace when you’re supposed to be a team. Management in certain departments needs a wake up call on how to properly treat people. The previous reviewer who said “I often left the day feeling inadequate or out-right stupid for not being able to read management's mind when a lack of clear direction or communication was used,” could not be more spot on. When work from home days were introduced to provide flexibility to employees it felt like I had to fight for the days that worked best for me making the flexibility of the gesture slim to none. Additionally, no matter how much effort I put into my tasks and how well I performed, it always felt like it was never enough. Even when praised for my work, I received below-average review scores with the explanation that “there’s always room for improvement” this approach just made me feel undervalued instead of saying “you’re doing great and I want you to be exceptional.” Positive reinforcement goes a long way. Towards the end the joy and excitement I initially felt for this job had disappeared due to these issues and more.