Pros
Sometimes they have popcorn available
Cons
If you are looking to join SJA as a member of the support staff (Remote Support Specialist, Help Desk Specialist, Sys Admin, Sys Admin 2) I would recommend looking anywhere else. In my short time at SJA, I saw more red flags than I have in any IT position previously. SJA has implemented EOS instead of developing their own culture, and this has resulted in an environment of micromanagement and pretend productivity. Every 15 minute chunk of your day has to be logged, and the system they use causes every ticket you work to be twice as much work. If someone on your team takes PTO, it counts against the metrics for your teams "productivity," and every week you will meet to discuss why your numbers aren't meeting expectations. In any other IT position I have held, I have always been able to let my work and results speak to my expertise and productivity. I've been on several teams to improve ticketing workflow over my career, and I now have a solid understanding of how to balance metrics without it impacting a technician's workflow. It should take as few clicks as possible for a tech to log the work in a ticket, but the ticketing workflow at SJA within Connectwise doesn't behold to that principle at all. I was told by the owner that SJA values honest and open feedback, and that if you see an issue you should speak up against it. After starting, I scheduled a meeting to discuss some of the red flags I had seen since starting my position. I brought up my concerns about work-life balance, the ticketing system, and criticism of EOS. The next morning I walked in the front door to HR and my manager, and was promptly dismissed for "not being a good fit". I guess accountability only matters at SJA if it is to micromanage their employees, and using nonsense metrics to milk the most work out of their underpaid support staff. Before considering a job at SJA, I would recommend reviewing others' experience at SJA on Glassdoor, as well as reviewing the critical reviews for the book "What the Heck is EOS" on Amazon. If you want to be underpaid, overworked, and overlooked as a disposable worker, then SJA might be a good fit.