Pros
There are talented and passionate individuals across the business, particularly within Learning & Development, People teams, and various operational functions. The organisation provides exposure to a wide range of projects and responsibilities, allowing employees to develop key skills across various domains. While initially joining in a recruitment marketing specialist role, my responsibilities quickly expanded across talent acquisition, stakeholder engagement, employer branding, talent sourcing, and operational recruitment support. This provided valuable exposure to different areas of the business and opportunities to develop a broad range of transferable skills. The fast-paced nature of the business encourages adaptability, resilience, and problem-solving. Employees who are naturally curious and proactive can gain valuable experience and broaden their understanding of how different parts of the organisation operate.
Cons
My experience was that curiosity, initiative, and taking ownership were often encouraged in principle. However, expectations, priorities, and responsibilities could change without sufficient clarity or communication, making it difficult to consistently understand how success was being measured. I felt there was often a stronger focus on identifying gaps than recognising contributions, achievements, or progress. Constructive feedback is important, but employees also benefit from understanding where they are performing well and how their work contributes to wider business objectives. Communication and transparency between management and employees could be more consistent. In my experience, employees were encouraged to ask questions and seek feedback, but responses were not always clear, and there was sometimes uncertainty around priorities, decision-making, and accountability. There also appears to be an opportunity to strengthen leadership development, particularly in areas such as communication, delegation, training, stakeholder management, and creating psychologically safe environments where employees feel comfortable raising concerns, sharing ideas, and challenging assumptions constructively. The organisation invests in learning and development programmes, but their impact is most effective when supported by consistent management practices and clear communication at team level.
