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      Support Analyst - Support Analyst Sage Employee Review

      1.0
      4 Mar 2017
      Support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall, nice people to work with, relaxed dress code.

      Cons

      Too many to list. Management rolls out programs for professional growth, and in less than one year no one seems to remember anything being in place. No matter the personal growth, unless there is a "business need," there will be no promotion. Company holds on to people w/poor performance/attendance for the sake of a warm body since replacements are few and far between.

      avatar
      Sage Response
      9y
      Thanks for your review. Sage is a lovely place to work with great people. We are aiming to be a high-performance organisation where colleagues are rewarded for the contribution they make and if poor performance exists we work with individuals to improve. We promote colleagues internally and at present 26% of all roles are filled by internal colleagues, in some geographies this is as high as 45%, we are aiming at increasing the global average. To equip leaders with the tools and the skills, this year we will launch a new leadership development programme for 2,000 Sage leaders. Our ambition is to ensure that every day our leaders encourage, support and stretch colleagues to develop their full potential here. It will help them to quickly identify and address low levels of performance and recognize those that go ‘above and beyond’ delivering great service to our customers, partners and accountants. Thanks for your review.

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      avatar
      Sage Response
      1d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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