Used to be an amazing company to work for. Now, it's soul crushing. - Software Support Analyst Sage Employee Review

1.0
23 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Used to care about employees. Used to care about customers.

Cons

It's all about the bottom line (which is dwindling). They don't realize that if you don't take care of the employees, they're not going to care or they will leave because you won't let them care. Customers are no longer a priority. Which does not work when your business is support centric. CEOs don't care what's happening and then wonder why sales are down. Amazing people are leaving by the droves. The pay does not make up for the hostile environment from corporate. One on one meetings (weekly) are a joke. The managers are told that they HAVE to find a negative, even if there's not one. So, rules will be changed to accommodate that, then still be changed back for the next go around. PTO is mandatory when they ask for it or you will be punished politically. They try to pit all of support against each other, when support works better together to make sure that customers are taken care of. They promise promotions and then hold you don't by changing rules and parameters and then change them back after you achieve the new ones. Simply put: This place is soul crushing and bad for your health. Not worth the pay.

Explore other reviews about Sage

5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at Sage these past 4 years has been both rewarding and energizing. I’ve really valued the opportunity to collaborate with talented teams across the business while helping evolve our Developer Content organization into a broader developer experience and AI-enabled function. One of the most meaningful parts of the experience has been seeing how open people are to innovation, collaboration, and continuous improvement. It’s been exciting to contribute to initiatives that improve both internal workflows and the experience for our developer community. I’m grateful for the relationships, growth opportunities, and trust I’ve been given throughout the year, and I’m looking forward to what’s ahead.

Cons

With so much innovation and transformation happening across the company, priorities can evolve quickly — but it also creates exciting opportunities to learn, adapt, and contribute to meaningful change.

3.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

Cons

-Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

4
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Sage Response
1mo
Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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