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      Sage Technical Support (Newcastle) - Anonymous employee Sage Employee Review

      2.0
      28 Aug 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic building to work in, good access to road network and to public transport. On-site gym, coffee shop and canteen. Some very experienced and knowledgeable people offering support to staff and customers. Very active in supporting community projects and charities. New CEO Stephen Kelly seems to have a very forward thinking outlook and pushes to implement his ideas quickly.

      Cons

      Management can seem too target driven, technical support role requires employees to push sales and keep to KPIs, sometimes at the detriment to the level of support that could be offered. Well meaning initiatives from higher management can lose their meaning when implemented by team managers on the floor looking to get the right figures. Procedures in place to help teams work together but more work to be done.

      Explore other reviews about Sage

      5.0
      21 Jun 2026
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
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      Sage Response
      2w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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