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      Poor onboarding and training experience - Customer Support Analyst Sage Employee Review

      3.0
      16 Oct 2023
      Customer support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay and benefits were decent and the people were kind and helpful.

      Cons

      The job felt lonely and isolating to me. It was a requirement that we work in-office multiple days a week, despite 95% of my team being in other locations. But all virtual meetings for my team were completely camera-off, so I never even saw the vast majority of my teammates. I also found the new hire training to be unengaging and tedious. For 4 weeks, my training consisted entirely of watching videos for a few hours a day. Other than these videos, I had basically nothing to do. A little downtime is great, but having 20+ hours of downtime a week was boring and felt like a waste of time and money (due to the cost of commuting to the office just to watch videos)

      avatar
      Sage Response
      2y
      Thank you for your feedback. We are sorry that you did not have a more positive life at Sage experience and we have given visibility of your concerns to our Customer Service team in North America. Please feel free to reach out to us if you have any additional suggestions on how we can improve our training experience for other colleagues To do this, please use the link below to an anonymous additional feedback form. As you step into the next chapter of your career, we wish you all the best! https://forms.office.com/r/DMHZrJHppy

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      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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