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      Sage

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      Lies - Customer Service Representative (CSR) Sage Employee Review

      1.0
      5 Aug 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Those are gone. The gaslighting and lies are undeniable.

      Cons

      Sage CEO & CFO tell the public all is great and then tell the employees that it isn't. Per CEO and CFO to the public on 7/30/24: "Our Q3 trading update, announced today, demonstrates Sage performed well in the first nine months, delivering revenue growth in line with our expectations and sustaining good momentum." Now the employees get from the CFO on the same date: "Whilst Sage has performed well over the last 9 months, we continue to be behind where we had planned to be at this point in the year – we haven’t seen revenue growth accelerate in the way that we had planned. " So, who is Sage lying to? The shareholders or the employees. Seems that they are lying to the employees so they can cut our annual bonus. And that AFTER they already cut it. How arrogant to post conflicting statements on the same date.

      Explore other reviews about Sage

      5.0
      21 Jun 2026
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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