Best Employees Always Leaving - Network Analyst SageNet Employee Review

2.0
16 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Best employees are constantly leaving the company, which leaves behind lots of openings and makes promotional opportunities frequent for those who stick around. This is a good opportunity to build your resume quickly. Very high job security for those who want to stay. Nobody is ever fired, even if they should be. Executive management is very straightforward and honest about their intent to turn our workforce from a high-end NOC to a typical call center with a revolving door. They've already changed my title from "NOC Analyst" to "Customer Service". Despite the call-center mentality, there is very little management supervision.

Cons

Company spends millions to make things LOOK nice inside and out. But all the tools and systems you have to work with are totally broken and they have no intention of fixing them. They expect you to just work around every internal problem. Expect embarrassing times with customers waiting on you while you frantically try to reload a program that crashed mid-call. Very high-stress environment for those who want to do their job well. Job security goes both ways. People you depend on to do your job won't do theirs, and they will never see any repercussions. You'll probably just have to do their job too if you want to get anything done. But expect no recognition or compensation for any extra work you do outside your normal job scope. Less management also means less support. You're on your own to figure everything out. Even if you find a superior willing to try to help, they probably won't know what to do any better than you do. You can do the same job at several other companies and make more money.

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SageNet Response
7y
Thank you for being part of the SageNet team, and for your thoughtful feedback. As you know, our NOCs are the nerve centers of our customer networks and central to our Managed Network Services. Working in the NOC can be stressful and rewarding, and we are continuously looking for ways to improve operations. This means ongoing expansion (particularly in Tulsa and Marietta), ongoing refinement of tools and processes, and most importantly, a well-trained and motivated workforce. All geared toward providing a better customer experience, and a better associate experience. We are sorry that you’re having a less than stellar experience, feeling like you don’t have the proper tools to thrive. We’d like to hear more about your concerns and thoughts on how we may be able to improve, so please give us a shout at HRVM@sagenet.com!

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5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Positive, Friendly Culture Learning and Development Wellness Programs

Cons

My tenure there was exceptionally positive. I found the culture and the work environment to be highly supportive, I didn't encounter any significant drawbacks. It was a role that aligned well with my professional values and allowed me to focus entirely on delivering results.

2.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

I think the salary was decent for someone without a similar work experience.

Cons

The managers and majority of the people here are not nice! Or maybe that depends on which department you're working in. But my experience with our manager and department was awful! Everybody was unpleasant! If they're not in a bad mood, they're in a terrible mood!!! It's like there's no positivity here. People were always hostile and unfriendly!

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