Pros
Bonuses are great when you actually get them, if you happen to win a prize for a gift card via drawing, or one of the other prizes from the raffles or contests, those are nice too. They do celebrate your first anniversary, give all your time up front (but everything counts as PTO, and no FMLA access for a year), give you food when on campus quite often, give you some chump change when you give a suggestion via the link to share new ideas and they actually accept your idea, unlimited OT, decent pay (but only looks good with large amounts of OT or bonuses). Managers will assist if you have a caller who threatens you or the employees of the company, threatens to kill themselves or others. If you have a way to think of it as strictly a job and don't care about others, you'll succeed easily. If you care about people and you don't know how to turn that switch off, you'll fail or get burned out easily. Make your money, learn how to sell products and yourself, and leave as soon as you're able.
Cons
Not a lot of opportunity to grow, if you get written up ad in second or third strike you are not allowed to even apply for other positions there. Doesn't matter if you'd be more successful or mentally able to function, they will not even grant you access to the application. Not enough instruction until you get on the phone. By the time you're on the phone, the managers and seniors take too long to assist so a customer will either hang up, or you have to deal with a nasty attitude from the customer going forward and they lose their confidence that you know what you're doing. Not allowed to say you don't know the answer, only that you'll find out. Customers get livid when you're not straight up with them. If customers are in a bad place financially, none of the plans we have access to help them to come out on the other side. There is no other side, only more debt because their payments then increase once they get out of the plans we enrolled them in. Managers have a tendency to talk down to you (not all, but many). Delaware agents never let you know when they've resolved your accounts, don't document correctly, or let you know when something went wrong and there's more to do on it. Some Indy agents have that same problem, but most are okay because they've been trained to properly update team members. We're all working together, there's no reason for Delaware agents and managers to be so nasty toward others. No one listens when you want to implement something new if you tell a manager directly, they'll kill your ideas and dreams faster than anyone else. You have to lie to customers, sell programs or force them to pay their bills that they can't afford and were bullied into getting anyway or lied to about what the payments would look like once graduating or separating from their programs, etc. I'd be here all day listing the shenanigans I went through directly or saw happening if I'm being honest. Favoritism is shown often and others are allowed to do the bare minimum or even less and still allowed to continue and nothing happens to them. Still paid less than the average collector. Take away bonuses for the smallest things, if someone met all the requirements but payments returned so you fell under your assigned goal amount, you don't get the expected bonus anymore and you can't go back and collect those payments because you have a new list of people to call.
