Not what it used to be at all - Customer Service Representative SanMar Employee Review

1.0
25 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Working from home and benefits

Cons

So many. I worked there for almost 20 years. Management is not consistent and plays favorites. They encourage growth but don't really help you with it. It doesn't have that family feel anymore. They outsource data entry to Manila. Who only respond via emails when they actually respond. When customers call and want to speak to that person you can only say they don't take calls. And we were not allowed to mention Manila. Giving thumbs down on CEO as Jeremy not Marty. That should be updated.

Explore other reviews about SanMar

5.0
20 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great team and benefits. Bonuses are great, excellent life balance

Cons

Limited direction and guidance from leadership

3.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance 2 paid breaks and a lunch Relaxed family environment

Cons

Pay is lower on average

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