Nice coworkers to suffer with. - Commercial Reporting Analyst Santander Employee Review

2.0
27 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Decent pay if you're a director. Benefits are average. Good PTO. Nice and friendly people to work with. Free water and (horrible) coffee in the office. Many incompetent but highly paid people, have gotten laid off. I genuinely think executives and HR try to make the place a good place to work.

Cons

Commercial Banking is a revolving door of executives with no strategic vision to make the bank a better place. As a result there are constant layoffs (2-3 times a year), and executives are simply being "yes men" to keep their jobs. Management is constantly running around like flustered chickens without their head to keep up with a new "strategic vision" every few months. After working hard for the bank and putting in long hours, you will get laid off once the bank no longer needs you. Technology and processes here are a joke, full of incompetent people (there are a few exceptions). There have been initiatives to fix this for the past decade, yet nothing has changed. Tech consultants see our plight where we rely on them like life support, and have built their cash cow out of us. There are no career growth opportunities. You will work long hours and weekends and not get recognized for it. Tons of budget cuts and layoffs. Low morale. Too many people passing off work like a hot potato. .. The people are nice though.

Explore other reviews about Santander

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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