Pros
The field teams and property managers are hardworking people who truly care about the properties, but they are unfortunately operating under a leadership style that doesn’t support them. Some benefits are decent if you can survive the environment long enough to use them.
Cons
Forced Positivity: The low Glassdoor scores are real. Management explicitly asks upper Management to scout for people to post "positive" reviews to drown out the honest ones. Don't be fooled by sudden waves of 5-star posts.
"Accountability": Management preaches accountability, but it’s a one-way street. Directors and higher management have zero accountability for major mistakes, like forgetting to cancel expensive contracts. However, field managers are written up for every "little thing" as a way to scare them into performing.
Business Model Flaws: They claim "Honest Pricing," but rates are often 50%–75% above market. When occupancy drops or revenue goals are missed because of these uncompetitive rates, they refuse to listen to market feedback. Instead, they blame and reprimand the managers. The company has essentially never lowered a base rate to meet the market; they just expect managers to "work harder" against impossible numbers.
Meetings Over Progress: The bureaucracy is suffocating. There are meetings just to decide if a review is needed, then meetings to decide who will handle it. It takes months or years for any progress to happen, and when a project finally launches, it’s usually a disastrous, half-finished mess.
"The Untouchables": If you have been there for 10+ years, you are "protected and invisible" regardless of performance. If you are a new team member, you are expected to stay quiet, stand in line, and never provide feedback. Any attempt to improve things is met with: "This is not how we do things here", "You need to earn your place first.", or straight retaliation for speaking up.