Pros
PTO is generous and about the only benefit. Some offices have flex time and casual dress. You can rarely work from home if you need to. They're good about buying lunches at least a couple times a month usually.
Cons
Too many claims, unrealistic expectations, you will not have time to do everything they want on a file within the expected amount of time, then you are downgraded on evaluations and any reviews. This is an extremely stressful claims environment. Employees are emotionally and physically drained and stressed nearly every day at the end of the day. You will not have time to do a proper claim investigation, because they keep asking you to do more and more little things on files, such as doing clerical and data entry items, that take you away from actually doing proper claim handling. You are expected to be able to take on more and more files, to do more clerical type work on files all for no added bonus and barely a raise. EVERYTHING you do negative, from getting complaint calls, having a file go south, irritating the customer/client, etc. is written down in a notebook and in your file. They will then use that against you when they write you up. When I mean everything, I mean everything! You can be written up for something that happened a year ago or written up for having a bad claim audit six months ago or something. Your supervisor can tell you that you are doing fine everything is OK, but they still keep track of every negative thing you do to write you up. They will also go back six months or a year or more to find things wrong you did on files in order to have things to write you up for. You are given usually a raise of 1%-1.7% a year and they expect you to be grateful for it. If you irritate a supervisor, the client or anyone in the office, you will be on their list and they can make things very difficult for you. They will single you out and nitpick on you, document things that you are doing incorrectly when everyone in the office has to do the same thing to get by. If you do it, you'll be written up. Favoritism runs rampant in the office. It appears that they are making things difficult for older employees to bring in newer employees, for less pay. After about 1.5 years, people start to get burned out and move on. The ones they go after our ones that have been there usually more than three years or so. They claim to have a 7.5 hour workday but there is no way that you can get any of the claim work done in that time. You might be able to have decent looking files that meet their expectations if you work 10 hours a day and four or five hours on Saturday or Sunday. What ever they tell you your caseload will be in the beginning when you are interviewed and or hired, add maybe 30-50 files on top of that. Don't expect to take more than one day off and keep your desk in order. Taking two or more days off will get you extremely behind. They have a slogan on do the right thing