Pay can differ by client - Customer Service Representative (CSR) Sedgwick Employee Review

2.0
31 Aug 2023
Recommend
CEO approval
Business outlook

Pros

great company, as a whole, that is extremely inclusive. Most of the people are fun to work with.

Cons

You get team leads who have never done your job and don't know the half of what you deal with daily. You are told you are great at your job, but not good enough to get a raise. If you complain you will deal with retaliation. You will be told you can not take unpaid time off only to find out you can requested it, but it will most likely be denied for no reason! You have shift bids every 6 months and if you're not perfect you'll get horrible hours, and they wont care if you have another job, they'll tell you too bad they should be your number one priority.

Explore other reviews about Sedgwick

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have only stayed this long for the insurance.

Cons

Its a terrible company to work for and in order to grow at the company, you have to step all over your coworkers to prove loyalty to the company. If you're hated by everyone, then you are exactly what they are looking for. Someone with no remorse. They put so much stress and pressure on you and expect you to put that same stress and pressure down on your leaders, and because you don't want to be a terrible person, you will just stay on the computer for over 12 hours a day to complete the work yourself. The management has become increasingly worse, maybe they are just miserable people, or maybe they thrive off the sick power trip. Its sad to see how terrible they can be to their employees and get rewarded for it. I hate my job and am praying for something better.

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