Pros
Direct management at operations and client services level is supportive of both growth and just in general. I have had multiple managers over the years and I have never had any issues. Camaraderie is great and there is a generous PTO package.
Cons
Pay is absolutely below market - you often see adjusters leaving to get their salary increase and then returning with that bump in pay. It causes a lot of issues with turnover. You will have to fight to get paid comparably yo industry peers. We now have 3 chief executives with some type of strategy or transformation in the title. Operations is floundering - we are losing people due to overwork and staff is not replaced. Our client facing system is aged as is our internal claims system - these are all the reasons we are losing clients. Our company leadership seems clueless(unlikely) or more likely looking at how to squeeze out profits for the PE firms that own us. There have been layoffs and it was a complete mess in how it was handled - which leads me to believe that this was a quick order with a very hard deadline. My most cynical opinion is that we are preparing to be sold - but more serious layoffs will be coming unlike in years past. Or there will be heavy reliance on AI instead of going back to basics to try to support our clients. While there is a lot of PTO people don’t take it. Recently there was a company wide announcement to take PTO - most colleagues I know leave a lot on the table every year. I was out of work for a week and left with a cleared in box and came back to 780 emails. Absurd.