Good Industry Knowledge - Bad Leadership - Merchant Support Specialist Select Bankcard Employee Review

Thank you for your feedback. It means a lot that you would take the time to share about your experience and give us some points to improve on. We have carefully reviewed your comments and would like to address your concerns directly. We understand the importance of promoting a fair and diverse workplace. We are committed to being an equal opportunity employer and we base career progression on merit and employee performance. We have an anti-nepotism policy to help prevent conflicts of interest or favoritism. Moreover, no manager or executive team member is related to any other manager or executive team member. We regret that there was a misunderstanding regarding compensation and advancement. We aim to provide transparent compensation information in all employment offerings. We don’t advertise or commit to a certain pace of raises or advancement. Raises and promotions are determined individually, based on job performance and current market conditions. A large percentage of employees in key positions in our company have started in entry-level roles. Your feedback is a good reminder, however, that we need to be sure to communicate these expectations. We understand your frustrations around third-party technology. We recognize that there are great software solutions available to help employees be more productive. Given that our business involves sensitive payment information, we have to be careful about the solutions we use. While we have some great solutions in place, we will continue to evaluate and invest in improving the technology available to our employees. Thanks again for your feedback. If you have specific suggestions or additional insights, please reach out to us at hr@selectbankcard.com.