3 Aug 2021
Sentry Response
4yThanks for taking the time to leave a review for us. I’m happy you know you have opportunities to advance your career and that you enjoy your benefits—I hope you had the chance to participate in our recent benefits survey. In regards to workload, claims volume can vary greatly, and that has been especially true over the past 18 months, as pandemic protocols have changed. We consistently monitor claims volume to ensure we have an appropriate workforce to handle them. We’re actively hiring new associates to meet the new volumes. Please reach out to your manager if you’re frequently experiencing heavy workloads. Thank you for sharing your feedback.
Michele Dufresne – Chief Claims Officer