Okay - 401k Customer Service Representative Sentry Employee Review

3.0
8 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Sentry provides a great opportunity to grow your career.

Cons

Internal communication lacks within certain departments. This makes for a hard work enviornment.

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Sentry Response
4y
Thanks for taking the time to share a review with us. We strive to create an environment where all associates feel they have the opportunity to grow and advance their careers, so I’m happy to know you agree. I encourage you to share your thoughts about communication with your manager or connect directly with me. Communication barriers can be a challenge at large organizations, so it’s helpful for management to know where associates like you view them. That feedback helps us come up with solutions to improve communication for everyone. Elisha Robinson – Chief Customer Service Operations Officer

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
4d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
4d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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