company takes advantage of young people - Auditor Serve Legal Employee Review

Thank you for taking the time to leave us a review! Thanks for your feedback above. Please remember that you do not have to complete any audits where you feel the pay does not represent good value for you, as there is no obligation to complete any of the audits assigned. We complete regular internal audits of our hourly pay rates, and currently, our average hourly rate of pay is considerably higher than minimum wage (we do not include the cost of the item in this calculation, only net pay per audit). The quality of our pay is also supported by our wider feedback on this platform and others. In addition to this, we cover all travel expenses for public transport and make a contribution to mileage (which covers the average cost of fuel for the type of car used by most of our auditor demographic). For each audit, we provide a detailed briefing document to follow, and an Area Manager is on hand to help with any questions. Audit information should be carefully read and where necessary, points clarified with your Area Manager before going out to complete audits to ensure they are done correctly. If you do forget to do something on the audit, you should speak to your Area Manager straight away who will be able to advise. If the brief has not been followed, we may not be able to use the report but we do provide every opportunity to ensure our auditors have all the information needed to avoid mistakes and often we’re able to offer the auditor the opportunity to re-do the audit (though not always due to rotation restrictions). If you do not want to complete an audit, you should raise this with your Area Manager. It may on occasion mean the Area Manager cannot offer you the same work they intended to, but we endeavour to find suitable groups of audits for all our willing auditors. We complete work for all different types of clients which does mean our auditors will experience a variety of retail environments and due to the serious nature of the type of testing we do; we do have to ensure audits are conducted fairly and thoroughly and we must therefore have high standards of our auditors and processes. For the home delivery audit example you give, to ensure the audit is fair for the delivery driver, it is vital that the auditor is the person who answers the door and takes the delivery. For the vast majority of our home delivery audits, the auditor is able to pick a delivery slot so there is no need to wait in all day. Where an auditor must wait in for a sustained period of time, the audit is paid accordingly. If you live with other people and feel at risk of others answering the door which causes you to stress, you do not have to complete this type of work. We appreciate this feedback and take onboard your points but we do not feel it is a fair representation of working life at Serve Legal and we employ thousands of happy and fulfilled auditors who find our work to pay well and provide flexible opportunities to work around their other commitments. We would however be very happy to discuss this further so we can understand why this has not worked out for you and can understand if there are any actions we can take to make improvements, so please get in contact with us directly.