27 Mar 2023
Service Coordination Response
3yWe appreciate and thank you for sharing your experience. Our core values as an organization center on People First, meaning the experience of our Team Members is critical to our mission. As you mentioned, our Team Members work remotely, which is one of the benefits most appreciated by Team Members. Another benefit is our Team Members primarily work in their communities, which creates flexibility and prioritizes the importance of a work-life balance.
Our work is guided by state regulations and provided based on the needs and schedules of the people we support. We agree this can cause schedule conflicts, especially if the services are critical. Through our annual leave benefit, our Team Members may schedule and take needed time off.