Steer Clear of ST - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
26 Jul 2020
Recommend
CEO approval
Business outlook

Pros

The office is really nice and they have free lunches everyday. “Unlimited” Pto. They had alot of great people but they were all let go.

Cons

The sales leadership needs to be let go and the CEOs should be aware of this! It’s fascinating to see that they treat you like family and stab people in the back. I have seen it with so many of my colleagues for over a year. They let go (fired) almost all SDRs and promoted all the team below them for not performing....during COVID. Lets see leadership pick up the phones and see what it really is like. Shame. They also are a little clique that doesn’t help employees but just lecture and threaten. I have been in sales for several years and the lack of leadership in the sales team both the director and managers is unbelievable. *be aware after bad reviews a ton of 5 stars will randomly appear. Really was excited about this company but now its just a waste of my time and toxic energy

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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